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Georgia Department of Audits and Accounts

Georgia Department of Labor’s Unemployment Insurance Pandemic Response: Many Factors Contributed to Payment Delays

During the COVID-19 pandemic, claims for unemployment insurance benefits increased significantly, and many claimants experienced lengthy delays in receiving payments. The unprecedented volume of claims made delays inevitable, but the Georgia Department of Labor’s (GDOL) claims management and customer service systems were also factors. GDOL should continue planned improvements to both.