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Read our report on six communities’ experiences with pandemic funding and programs, which provides valuable lessons learned to improve federal emergency response programs.

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Washington Office of the State Auditor

Washington's Unemployment Benefit Programs in 2020: Understanding Improper Payments and Service Delays During the COVID-19 Pandemic

The novel coronavirus quickly became a global pandemic in 2020. In March 2020, Congress passed the CARES Act to help provide support for those affected by the pandemic. Washington’s Employment Security Department administers the state’s unemployment compensation program. From early in the pandemic, news organizations reported on customer service delays and fraud in Washington’s Unemployment Insurance program. Th is audit examines the scope of and reasons behind substantial fraud and customer service delays in the state’s unemployment benefits program during the COVID-19 pandemic.
Audit |
Washington Office of the State Auditor

Fraud Investigation Report: Employment Security Department

On October 27, 2020, the Employment Security Department (ESD) notified our Office regarding a potential loss of public funds, as required by state law. Our investigation determined a misappropriation of unemployment insurance benefit funds occurred at ESD, totaling $315,282, and that ESD made an additional $121,503 in questionable payments related to this situation between January 1, 2020, and December 31, 2020. ESD also referred the case to the U.S. Department of Labor’s Office of Inspector General and the Federal Bureau of Investigation for investigation.
Other |