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Read our report on six communities’ experiences with pandemic funding and programs, which provides valuable lessons learned to improve federal emergency response programs.

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Search reports, investigative results, and agency plansShowing 71 - 80 of 83 results
Hawaii Office of the State Auditor

"A Virus Like Any Other Virus:" Limited Scope Review of State Building Management in Response to COVID-19 by the Central Services Division of the Department of Accounting and General Services

This limited scope review looks at the measures Department of Accounting and General Services has implemented in response to the COVID-19 pandemic.
Pandemic Response Accountability Committee

Transparency in Pandemic-Related Federal Spending: Report of Alignment and Gaps

A commissioned study that identifies gaps in federal data sources and how we can close them to improve the quality of the information we provide to the public.
Department of Veterans Affairs OIG

Enhanced Strategy Needed to Reduce Disability Exam Inventory Due to the Pandemic and Errors Related to Canceled Exams

The COVID-19 pandemic has affected how the Veterans Benefits Administration (VBA) provides disability benefits to veterans. On April 3, 2020, VBA discontinued all in-person disability exams that help determine the severity of medical conditions and the amount of benefits paid. The OIG conducted this review to assess how VBA scheduled and conducted exams during the pandemic to limit veterans’ exposure, minimize processing delays, and ensure claims were not prematurely denied due to missed or canceled in-person exams. The OIG also evaluated VBA’s strategy for addressing the inventory of delayed...
Department of Veterans Affairs OIG

Veterans Crisis Line Challenges, Contingency Plans, and Successes During the COVID-19 Pandemic

The Office of Inspector General (OIG) reviewed Veterans Crisis Line (VCL) operations ranging from contingency planning to quality metrics and lessons learned during the COVID-19 pandemic. The OIG completed remote interviews, document reviews, and surveyed VCL employees and Suicide Prevention staff. VCL staff had historically worked from communal call centers with shared space and equipment, a model that posed a safety risk to staff during the pandemic. To continue operations, VCL’s primary challenge was to equip and transition nearly 800 employees to telework-based operations. Over the course...
Maryland, Montgomery County Office of the Inspector General

Lessons Learned from County COVID-19 Grant Programs

The Montgomery County Office of the Inspector General initiated a review of Montgomery County's Public Health Emergency Grant (PHEG) Program to determine whether adequate policies, procedures, and controls were in place to efficiently and effectively manage the administration of PHEG awards.
Hawaii Office of the State Auditor

Limited Scope Review of the State's Oversight of Moneys Received Through the Coronavirus Relief Fund

This review is to inform the Senate Special Committee on COVID-19 of possible areas of concern related to the State's tracking of CRF moneys and compliance with certain federal requirements, the most significant of which is that the State is relying almost exclusively on each state department and county to ensure that their use complies with federal requirements
Department of Commerce OIG

2020 Census Alert: The Census Bureau Faces Challenges in Ensuring Employee Health Safety During 2020 Census Field Operations

OIG issued this 2020 Census Alert due to our concerns—about the Census Bureau’s (Bureau’s) inconsistent implementation of safety procedures to prevent the spread of coronavirus 2019 (COVID-19) as it completed its 2020 Census operations—that required immediate attention. Based on the number and consistency of COVID-19-related OIG hotline complaints that we received, we were concerned that the Bureau was not fully complying with key elements of its own COVID-19 safety requirements—or operating fully in line with recommended guidance provided by the Department of Commerce (the Department), the U...
Department of Veterans Affairs OIG

Appointment Management During the COVID-19 Pandemic

The Veterans Health Administration (VHA) took measures to protect patients and employees from COVID-19 by canceling face-to-face appointments that were not urgent and converting some of them to virtual appointments. The VA Office of Inspector General (OIG) assessed VHA’s appointment management strategies and the status of canceled appointments. The review team found that about five million appointments (68 percent) canceled from March 15 through May 1, 2020, had evidence of follow up or other tracking. Patients completed appointments predominantly by telephone and some by video. Other...
Washington, King County Auditor's Office

Pandemic Response: Three Scenarios Projecting Furlough Cost Savings

This report is the second in a series of savings-focused best practice reviews to be conducted by the Auditor’s Office. We conducted this analysis to illustrate some of the potential furlough options policymakers have when making decisions about how to reduce the County’s costs. Individual departments could also implement these types of furlough structures for their employees. We are not making recommendations at this time.