Reports
COVID-19 - Food and Nutrition Service’s Pandemic Electronic Benefits Transfer - Final Report
COVID 19 - ReConnect Program
COVID-19 - Coronavirus Food Assistance Program - Direct Support
Ineffective Controls Over COVID-19 Funeral Assistance Leave the Program Susceptible to Waste and Abuse
COVID-19—Farmers to Families Food Box Program Administration
HUD’s Assistance and Grantee Challenges With the Office of Native American Programs’ COVID-19 Recovery Programs
FEMA Did Not Effectively Manage the Distribution of COVID-19 Medical Supplies and Equipment
Audit of the CFPB’s Consumer Response Operations
Pursuant to the Dodd-Frank Act, the CFPB’s Office of Consumer Response collects, monitors, and responds to consumer complaints on financial services and products. The CFPB uses these consumer complaints to help inform the agency’s supervision activities, enforce federal consumer financial laws, and write rules and regulations. With an increase in consumer complaints as a result of the COVID-19 pandemic, Consumer Response faces an operational risk with respect to the timeliness in which it can respond to consumer complaints. We plan to assess the effectiveness of the CFPB’s processes for reviewing and responding to consumer complaints.