Reports
Impact of the COVID-19 Pandemic on IRS Customer Service Operations
Assess the impact of the COVID-19 pandemic on IRS customer service operations and evaluate the development of the IRS’s comprehensive customer service strategy.
Remote Inspections of Facilities Housing Federal Bureau of Prisons Inmates during the COVID-19 Pandemic
The OIG is conducting a capstone review analyzing the findings of 15 published remote inspection reports of 16 facilities housing BOP inmates during the 2019 Novel Coronavirus Disease (COVID-19) pandemic and remaining challenges for the BOP during the pandemic and beyond. These inspections assessed whether BOP-managed institutions, contract institutions, and contract Residential Reentry Centers complied with available guidance and best practices regarding preventing, managing, and containing potential COVID-19 outbreaks in correctional and residential reentry settings, and highlighted particular challenges faced by specific institutions. In addition to the three surveys the OIG conducted in 2020 regarding BOP’s COVID-19 pandemic response, the OIG is also conducting two additional surveys in 2021 – a second survey of BOP federal prison staff and a new survey of inmates.
Assessment of Actions Taken to Ensure Validity of Employer COVID-19 Relief Credits certain business entities.
(Audit number: 202040633) Objective: Assess the IRS’s processes and procedures to ensure the validity of COVID-19 relief credit claims.
2020 Filing Season Individual Tax Return Processing
The overall objective was to evaluate whether the IRS timely and accurately processed individual paper and electronically filed tax returns during the 2020 Filing Season.