Reports
Audit of the CFPB’s Consumer Response Operations
Pursuant to the Dodd-Frank Act, the CFPB’s Office of Consumer Response collects, monitors, and responds to consumer complaints on financial services and products. The CFPB uses these consumer complaints to help inform the agency’s supervision activities, enforce federal consumer financial laws, and write rules and regulations. With an increase in consumer complaints as a result of the COVID-19 pandemic, Consumer Response faces an operational risk with respect to the timeliness in which it can respond to consumer complaints. We plan to assess the effectiveness of the CFPB’s processes for reviewing and responding to consumer complaints.
Evaluation of the Paycheck Protection Program Liquidity Facility’s (PPPLF) Credit Extension Repayment and At-Risk Loan Monitoring Efforts
In response to the COVID-19 pandemic, the Board established the PPPLF to extend credit to financial institutions that originate loans through the U.S. Small Business Administration’s guaranteed Paycheck Protection Program (PPP), taking the PPP loans as collateral. The PPPLF, managed by the Federal Reserve Bank of Minneapolis and operated out of the 12 Federal Reserve Banks, distributed billions of dollars to eligible lenders. We will assess the effectiveness of internal controls to (1) determine lender eligibility, extend credit, and process repayments and (2) identify at-risk advances, handle instances of nonpayment, and detect and mitigate fraud. We also plan to assess the extent to which the Federal Reserve System coordinates with the U.S. Small Business Administration to determine lender eligibility, recover losses due to nonpayment, and detect and mitigate fraud.
Limited Desk Review of the State of Arkansas
The objective of this limited desk review is to evaluate the State of Arkansas documentation supporting the uses of its Coronavirus Relief Fund (CRF) proceeds for aggregate payments to individuals (API) as reported in GrantSolutions, and to assess the risk of unallowable use of funds. The scope of the limited desk review will include all obligation and expenditure data for API for the period March 1, 2020 through December 31, 2022, as reported in cycles 1 through 11 in the GrantSolutions portal.
Limited Desk Review of the State of Michigan
The objective of this limited desk review is to evaluate the State of Michigan documentation supporting the uses of its Coronavirus Relief Fund (CRF) proceeds for aggregate payments to individuals (API) as reported in GrantSolutions, and to assess the risk of unallowable use of funds. The scope of the limited desk review will include all obligation and expenditure data for API for the period March 1, 2020 through December 31, 2022, as reported in cycles 1 through 11 in the GrantSolutions portal.
Coronavirus Relief Fund Limited Desk Review of the State of Wisconsin
The objective of this limited desk review is to evaluate the State of Wisconsin's documentation supporting the use of Coronavirus Relief Fund proceeds for aggregate payments to individuals, as reported in GrantSolutions, and to assess the risk of unallowable use of funds. The scope of our review will include obligation and expenditure data reported in the GrantSolutions portal.
Coronavirus Relief Fund Limited Desk Review of the State of Oregon
The objective of this limited desk review is to evaluate the State of Oregon’s documentation supporting the uses of its CRF proceeds for aggregate payments to individuals as reported in the GrantSolutions portal, and to assess the risk of unallowable use of funds. The scope of our review will include all obligation and expenditure data as reported in the GrantSolutions portal.
Desk Review of the U.S. Commonwealth of Northern Mariana Islands
The objective of this desk review is to evaluate the U.S. Commonwealth of Northern Mariana Islands documentation supporting the uses of its Coronavirus Relief Fund proceeds as reported in GrantSolutions, and to assess risk of unallowable use of funds. The scope of our review will include obligation and expenditure data as reported in the GrantSolutions portal.
Desk Review of the Navajo Nation Tribal Government (AZ)
The objective of this desk review is to evaluate the Navajo Nation Tribal Government (AZ) documentation supporting the uses of its Coronavirus Relief Fund proceeds as reported in GrantSolutions, and to assess risk of unallowable use of funds. The scope of our review will include obligation and expenditure data as reported in the GrantSolutions portal.
Desk Review of the Commonwealth of Virginia
The objective of this desk review is to evaluate Commonwealth of Virginia documentation supporting the uses of its Coronavirus Relief Fund (CRF) proceeds as reported in GrantSolutions, and to assess risk of unallowable use of funds. The scope of our review will include obligation and expenditure data as reported in the GrantSolutions portal.
Desk Review of Apache Tribe of Oklahoma
The objective of this desk review is to evaluate the Apache Tribe of Oklahoma documentation supporting the uses of its Coronavirus Relief Fund (CRF) proceeds as reported in GrantSolutions, and to assess risk of unallowable use of funds. The scope of our review will include obligation and expenditure data as reported in the GrantSolutions portal.