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Treasury Inspector General for Tax Administration

Review of Internal Revenue Service's Pandemic Hiring Practices

TIGTA is initiating a review to determine whether expedited hiring practices during the Coronavirus Disease 2019 (COVID-19) pandemic present potential security risks by assessing the effectiveness of fingerprinting and hiring activities, including inspection of employment eligibility documents.  It plans to identify newly established policies and guidance implemented to facilitate hiring during the pandemic, obtain extracts of new hires from 3/23/20 through 7/17/21 where either fingerprinting or Form I-9 physical inspection of identity documents was deferred, and determine whether hiring records comply with the requirements of the newly established policies and guidance implemented to facilitate hiring during the pandemic.
 
Treasury Inspector General for Tax Administration

American Rescue Plan Act Information Technology Funding

TIGTA is initiating a review of the IRS's oversight of the IRS's Information Technology organization's oversight of the American Rescue Plan Act of 2021 (ARPA) funding. ARPA is the latest in a series of coronavirus pandemic-related relief and economic stimulus legislation.  It includes approximately $1.9 trillion in economic relief and stimulus to address the continuing impact of the coronavirus pandemic on the economy, public health, state and local governments, individuals, and businesses.  ARPA provides the IRS with approximately $1.8 billion for the implementation of numerous tax-related provisions intended to provide relief to individuals and businesses and to modernize and secure its systems.  The IT organization was allocated approximately $1 billion of these funds for the systems work.
Treasury Inspector General for Tax Administration

Continued Assessment of the IRS’s Efforts to Address the Backlog of Its Tax Processing Operations

The overall objective of this review is  to continue to assess the IRS’s efforts to address backlogs of work in its various Submission Processing functions both carried over from the 2020 Filing Season and additional backlogs resulting from the IRS’s inability to timely process tax returns and other tax account work received during the 2021 Filing Season.  This review addresses the major management challenge of Responding to the COVID-19 Pandemic. 

Treasury Inspector General for Tax Administration

Review of IRS’s Customer Service Efforts to Assist Taxpayers With the Child Tax Credit Portal and Non-Portal Updates

The Treasury Inspector General for Tax Administration is initiating a review of the Internal Revenue Service’s customer service efforts to assist taxpayers in determining their eligibility and updating their personal information in order to qualify for advance payments of the Child Tax Credit.  The American Rescue Plan Act of 2021,  which became law on March 11, 2021, increases the amount of the Child Tax Credit from $2,000 to $3,000 per child under the age of 18 ($3,600 for children under 6). The American Rescue Plan Act also requires the IRS to develop an online portal, known as the Child Tax Credit Update Portal.  Taxpayers that do not have access to the Internet will be able to contact the IRS using a dedicated phone line or visit a Taxpayer Assistance Center to either opt-out or update their information.