Reports
Independent Program Evaluation of National Institute of Standards and Technology (NIST) Pandemic Relief Program
The IRS Continues to Reduce Backlog Inventories in the Tax Processing Centers
Action Is Being Taken to Address the System Limitation That Contributed to the Destruction of Tax Year 2019 Paper‑Filed Information Returns
Summary: NPS Employee Wrongfully Obtained Unemployment Insurance/Pandemic Unemployment Compensation
Processing of Recovery Rebate Credit Claims During the 2022 Filing Season
USBR Employee Wrongfully Obtained Unemployment Insurance/Pandemic Unemployment Assistance
The SEC Took Appropriate Workplace Safety Actions in Accordance With Pandemic Guidance But Could Improve Communications, Report No. 579
Audit of the CFPB’s Consumer Response Operations
Pursuant to the Dodd-Frank Act, the CFPB’s Office of Consumer Response collects, monitors, and responds to consumer complaints on financial services and products. The CFPB uses these consumer complaints to help inform the agency’s supervision activities, enforce federal consumer financial laws, and write rules and regulations. With an increase in consumer complaints as a result of the COVID-19 pandemic, Consumer Response faces an operational risk with respect to the timeliness in which it can respond to consumer complaints. We plan to assess the effectiveness of the CFPB’s processes for reviewing and responding to consumer complaints.