Reports
A Review of Pandemic Relief Funding and How It Was Used In Six U.S. Communities: Springfield, Massachusetts
Why Unemployment Insurance Fraud Surged During the Pandemic
Pandemic Relief Experiences: A Focus on Six Communities
Comprehensive Healthcare Inspection Summary Report: Evaluation of Breast Cancer Surveillance in Veterans Health Administration Facilities
Agile Oversight in a Time of Crisis: Lessons Learned and Best Practices in Conducting Oversight during the COVID-19 Pandemic
Review of Personnel Shortages in Federal Health Care Programs During the COVID-19 Pandemic
Identity Fraud Victim Redress Processes and Systems
Audit of the CFPB’s Consumer Response Operations
Pursuant to the Dodd-Frank Act, the CFPB’s Office of Consumer Response collects, monitors, and responds to consumer complaints on financial services and products. The CFPB uses these consumer complaints to help inform the agency’s supervision activities, enforce federal consumer financial laws, and write rules and regulations. With an increase in consumer complaints as a result of the COVID-19 pandemic, Consumer Response faces an operational risk with respect to the timeliness in which it can respond to consumer complaints. We plan to assess the effectiveness of the CFPB’s processes for reviewing and responding to consumer complaints.