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Read our report on six communities’ experiences with pandemic funding and programs, which provides valuable lessons learned to improve federal emergency response programs.

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New York Office of the State Comptroller

Department of Labor: Services to Workers Under the Worker Adjustment and Retraining Notification Act

The objective of this audit was to determine whether the New York Department of Labor is providing appropriate and timely services to workers affected by closings and layoffs that are covered under the Worker Adjustment and Retaining Notification and is effectively overseeing employer compliance with the Act. We found several areas the Department could improve to better meet its obligations under the Act and ultimately the needs of dislocated workers. Specifically we found weakness in the Department's oversight of employer compliance with the advance notice requirements of the Act, among other...
New York, Ulster County Office of the Comptroller

Audit of the Ulster County Service Center

The COVID-19 pandemic resulted in upheaval to the economy and government services. Ulster County needed to address the questions of people and organizations during the pandemic as it related to public health concerns. To address public questions and concerns, Ulster County established a COVID hotline. Despite allocating significant resources to promotion and widening the scope of the Service Center, it still receives few calls. The call volume does not seem to align with the staffing and additional resources being allocated to operate a separate unit of government. This downtime could...
New York Office of the State Comptroller

Department of Taxation and Finance: Sales Tax Vendor Registration Practices

The Department of Taxation and Finance is responsible for administering more than 40 State and localities, including the sales and use tax. Provisions of State Tax impose a tax on sales of taxable personal property and certain services, with some exemptions and require vendors that makes these sales to register for a Certificate of Authority, collect the tax from customers, and remit the tax to the State. The COVID-19 pandemic has negatively impacted sales tax collections due to restrictions on businesses throughout 2020 and 2021. Collections have since begun to rebound, and, as of May 2021...
New York Office of the State Comptroller

Office of Mental Health: Oversight of Telemental Health Services

The objective of this audit was to determine if the Office of Mental Health is adequately monitoring the delivery and performance of telemental health services and ensuring that related telemental health activities are conducted in accordance with applicable laws and regulations.