Reports
Search reports, investigative results, and agency plansShowing 1 - 10 of 22 results
Social Security Administration OIG
The Social Security Administration’s Telephone Service Performance (Congressional Response Report)
Objective: To review the Social Security Administration’s (SSA) telephone services, especially as they relate to the COVID-19 pandemic.
Treasury Inspector General for Tax Administration
The Taxpayer Advocate Service Assisted Thousands of Taxpayers With CARES Act Issues but Faced Challenges in Identifying and Tracking Applicable Cases
Treasury Inspector General for Tax Administration
People First Initiative Actions Helped Taxpayers During the Pandemic; However, Many Taxpayers Received Inaccurate Collection Notices
Treasury Inspector General for Tax Administration
Effects of the COVID-19 Pandemic on Business Tax Return Processing Operations
Treasury Inspector General for Tax Administration
Implementation of Tax Year 2020 Employer Tax Credits Enacted in Response to the COVID-19 Pandemic
U.S. Postal Service OIG
COVID-19 Leave Administration
Our objective was to assess the Postal Service’s management of its employees’ use of novel coronavirus disease (COVID-19) leave under the Families First Coronavirus Response Act (FFCRA). Although the FFCRA expired on December 31, 2020, the Postal Service continued to allow liberal leave usage for employees who had a sickness related to COVID‑19. On March 11, 2021, the American Rescue Plan Act was signed into law. This Act is similar to the FFCRA in that it created a new type of leave. Effective March 12, 2021, and continuing through September 30, 2021, the American Rescue Plan Act provides...
Treasury Inspector General for Tax Administration
Assessment of the Effects of the Coronavirus Pandemic on Customer Service Operations
Treasury Inspector General for Tax Administration
Oversight of the Internal Revenue Service’s Response to the American Rescue Plan Act of 2021
U.S. Postal Service OIG
Customer Perceptions of the U.S. Postal Service During the COVID-19 Pandemic
The OIG conducted a nationally representative survey to understand the ways the COVID-19 pandemic may have altered customer perceptions of the Postal Service and their habits around mail and other postal-related activities. The OIG found that Americans continued to hold favorable views of the Postal Service during the pandemic, underscoring the important role USPS plays for the nation. During the pandemic, the core ways customers interacted with the Postal Service were through mail receipt, post office visits, and delivery of online orders. Nearly 70 percent of survey respondents reported...
Social Security Administration OIG
The Social Security Administration's Telephone Services During June 2020
We issued this to review the Social Security Administration’s telephone services during the COVID-19 pandemic, specifically during June 2020.