The COVID-19 pandemic resulted in upheaval to the economy and government services. Ulster County needed to address the questions of people and organizations during the pandemic as it related to public health concerns. To address public questions and concerns, Ulster County established a COVID hotline. Despite allocating significant resources to promotion and widening the scope of the Service Center, it still receives few calls. The call volume does not seem to align with the staffing and additional resources being allocated to operate a separate unit of government. This downtime could...

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Reports

FRB Minneapolis Followed Its Paycheck Protection Program Liquidity Facility Collateral Risk Management Processes and Can Enhance Monitoring and Collection Processes

The CFPB Effectively Monitors Consumer Complaints but Can Enhance Certain Processes

Management Alert: Deceased Participants in the Central States’ Special Financial Assistance Calculation

FRB Boston Followed Its Processes for Monitoring the Credit Quality of Main Street Lending Program Loans

The Board and FRB Boston Generally Followed Their Process for Purchasing MSLP Loan Participations but Can Formally Document Some Key Processes

Audit of PBGC’s Review of Initial Special Financial Assistance Applications

White Paper: Searching Plan Records for Deceased Participants

Following Established Processes Helped FRB New York and the Board Reduce Risks Associated With Lending Facility Contracts

PBGC Should Improve Its Special Financial Assistance Review Procedures

Audit of the Ulster County Service Center

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