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The objective of our audit was to determine if the Department of Labor and Workforce Development (Department) maintained an adequate information technology service management level during the increase in claims processing related to the COVID-19 pandemic. We found that the Department provided a sufficient information technology service management level to claimants to meet the increased needs in the unemployment insurance claims processing environment, and we found no evidence that delays in the processing of initial claims or recertifications were caused by deficiencies in the information...