Reports
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Treasury Inspector General for Tax Administration
Impact of the COVID-19 Pandemic on IRS Customer Service Operations
Assess the impact of the COVID-19 pandemic on IRS customer service operations and evaluate the development of the IRS’s comprehensive customer service strategy.
Treasury Inspector General for Tax Administration
Interim Results of the 2020 Filing Season: Effect of COVID-19 Shutdown on Tax Processing and Customer Service Operations and Assessment of Efforts to Implement Legislative Provisions
Department of Homeland Security OIG
Early Experiences with COVID-19 at ICE Detention Facilities
We surveyed U.S. Immigration and Customs Enforcement (ICE) detention facilities from April 8-20, 2020 regarding their experiences and challenges managing COVID-19 among detainees in their custody and among their staff. The facilities that responded to our survey described various actions they have taken to prevent and mitigate the pandemic’s spread among detainees. These actions include increased cleaning and disinfecting of common areas, and isolating new detainees, when possible, as a precautionary measure. However, facilities reported concerns with their inability to practice social...
Treasury Inspector General for Tax Administration
Assessment of Actions Taken to Ensure Validity of Employer COVID-19 Relief Credits certain business entities.
(Audit number: 202040633) Objective: Assess the IRS’s processes and procedures to ensure the validity of COVID-19 relief credit claims.
Treasury Inspector General for Tax Administration
2020 Filing Season Individual Tax Return Processing
The overall objective was to evaluate whether the IRS timely and accurately processed individual paper and electronically filed tax returns during the 2020 Filing Season.