Review of COVID-19 Business Tax Relief Provisions on Original and Amended Tax Returns
The objective of this review is to assess the IRS’s processes and procedures to ensure the accuracy and validity of COVID‐19 related employer tax credits on original and amended tax returns.
Office on Violence Against Women's Administration Due to the COVID-19 Pandemic
The OIG is conducting an audit of the Office on Violence Against Women’s Grant Administration due to the COVID-19 Pandemic. The preliminary objectives are to assess: (1) the grant administration and monitoring during the pandemic and (2) the guidance and assistance provided to grant recipients for addressing any increased risks to effective program implementation and to violence against women.
Audit of the Occupational Safety and Health Administration’s (OSHA) Adequacy of Plans and Use of Funds Provided under the American Rescue Plan (ARP) Act
Evaluation of Department of Defense Military Medical Treatment Facility Challenges During the Coronavirus Disease-2019 (COVID-19) Pandemic in Fiscal Year 2021
We plan to begin the subject evaluation in August 2021. The objective of this evaluation is to determine the challenges, concerns, and needs encountered by medical personnel working at DoD Military Medical Treatment Facilities (MTFs) during the COVID-19 pandemic. We may revise the objective as the evaluation proceeds, and we will also consider suggestions from management for additional or revised objectives.
COVID 19: Audit of States' Use of Staffing to Support Implementation of CARES Act UI Programs
COVID 19: Audit of Emergency Unemployment Relief for Government Entities and Non-Profit Organizations Program (EURGENO)
Continued Assessment of the IRS’s Efforts to Address the Backlog of Its Tax Processing Operations
The overall objective of this review is to continue to assess the IRS’s efforts to address backlogs of work in its various Submission Processing functions both carried over from the 2020 Filing Season and additional backlogs resulting from the IRS’s inability to timely process tax returns and other tax account work received during the 2021 Filing Season. This review addresses the major management challenge of Responding to the COVID-19 Pandemic.
Review of IRS’s Customer Service Efforts to Assist Taxpayers With the Child Tax Credit Portal and Non-Portal Updates
The Treasury Inspector General for Tax Administration is initiating a review of the Internal Revenue Service’s customer service efforts to assist taxpayers in determining their eligibility and updating their personal information in order to qualify for advance payments of the Child Tax Credit. The American Rescue Plan Act of 2021, which became law on March 11, 2021, increases the amount of the Child Tax Credit from $2,000 to $3,000 per child under the age of 18 ($3,600 for children under 6). The American Rescue Plan Act also requires the IRS to develop an online portal, known as the Child Tax Credit Update Portal. Taxpayers that do not have access to the Internet will be able to contact the IRS using a dedicated phone line or visit a Taxpayer Assistance Center to either opt-out or update their information.
Assessment of the IRS Efforts to Prioritize and Reduce Consistent Accounts Management Overage Inventories
Accounts Management is responsible for assisting taxpayers with questions about the tax laws, their tax account, the status of their refund and responses to many IRS notices. Accounts Management’s ability to timely resolve taxpayer’s issues directly effects the customer service and experience provided to the taxpayer. Accounts Management has consistently had a high percentage of overage inventory for many years. The overage inventory has grown worse because of the IRS closures related to the Coronavirus Disease 2019 (COVID-19), which caused a backlog of mail at Tax Processing Centers and Campus Support sites. Because most of Accounts Management inventory is initiated by the taxpayer, delays in getting through the backlog of mail causes inventory to be overage before it makes it to Accounts Management.