TIGTA is initiating a review to assess the IRS's actions to address the backlog of unworked returns and inventories during Filing Season 2022. This will include evaluating: progress to ensure that the Tax Processing Centers are adequately staffed to meet workload demands; effectiveness of the Submission Processing function’s Inventory Reduction Teams in addressing backlogged inventories; effectiveness of management in identifying and implementing process improvements to increase efficiency of tax processing and reduce taxpayer burden; and, impact on the IRS’s Files Management function due to the closures of and limited staffing at the Federal Record Centers.
TIGTA is initiating a review of the reconciliation of the advance Child Tax Credit (CTC) payments made to individuals during CY 2021 as part of the American Rescue Plan Act. TIGTA will assess the following: accuracy of the IRS's outreach and assistance to individuals regarding the reconciliation of the advance CTC payments on TY 2021 tax returns; updates to the business rules relating to CTC, ACTC, and Credits for Other Dependents and changes made to the error resolution codes to ensure they are functioning as intended; the processing of tax returns to ensure that the IRS is properly calculating the CTC and applying Safe Harbor rules; the IRS's processes and procedures to address taxpayer accounts with advance CTC payment reversals since the issuance of the Letter 6419; and, the IRS's fraud filters and compliance plans to determine if there are adequate controls to identify potentially erroneous CTC claims.
TIGTA is initiating a review to assess the IRS's actions to implement legislative changes to the Premium Tax Credit (PTC) made by the American Rescue Plan Act of 2021. The overall objective is to assess the adequacy of processes and procedures to ensure expanded PTC eligibility requirements are met prior to credits being allowed. TIGTA plans to ensure forms and publications have been updated, assess the accuracy of the processing of PTC claims during 2022, ensure that individuals who can claim additional child tax credit due to the Advance PTC adjustment receives appropriate notices, and assess the current process to help taxpayers who report on the PTC form that they are a victim of domestic violence.
TIGTA is initiating a review to evaluate the effectiveness of the Internal Revenue Service’s reconciliation of advance payments issued and Recovery Rebate Credit (RRC) claims during the 2022 Filing Season. The overall objective of this audit is to assess the processing of the RRC claims during the 2022 Filing Season, including ensuring that taxpayers properly reconcile advanced payments received during CY 2021. Specifically TIGTA will assess the IRS's outreach and assistance to individuals regarding RRC. Ensure the RRC computed by the IRS is accurate and TY 2021 tax returns with an RRC claim are processed correctly. Ensure eligible individuals who did not receive their advance ARPA payments receive the correct RRC amounts. And, determine whether the IRS took sufficient actions to prevent ineligible individuals from receiving erroneous RRC.
TIGTA is initiating a review of the IRS's processes and procedures to ensure that the expanded EITC and CDCC eligibility requirements are met prior to tax credits being allowed. It plans to determine if the IRS is appropriately rejecting incorrect/incomplete Schedule EIC claims for childless EITC and incorrect/incomplete forms claiming child and dependent care expenses, and preventing incorrect tax returns from processing with these claims. TIGTA will also evaluate the action taken by the IRS to address processing weaknesses identified during a previous audit to determine if the IRS is preventing erroneous CDCC claims.
The overall objective of this review is to continue to assess the IRS’s efforts to address backlogs of work in its various Submission Processing functions both carried over from the 2020 Filing Season and additional backlogs resulting from the IRS’s inability to timely process tax returns and other tax account work received during the 2021 Filing Season. This review addresses the major management challenge of Responding to the COVID-19 Pandemic.
Review of IRS’s Customer Service Efforts to Assist Taxpayers With the Child Tax Credit Portal and Non-Portal Updates
The Treasury Inspector General for Tax Administration is initiating a review of the Internal Revenue Service’s customer service efforts to assist taxpayers in determining their eligibility and updating their personal information in order to qualify for advance payments of the Child Tax Credit. The American Rescue Plan Act of 2021, which became law on March 11, 2021, increases the amount of the Child Tax Credit from $2,000 to $3,000 per child under the age of 18 ($3,600 for children under 6). The American Rescue Plan Act also requires the IRS to develop an online portal, known as the Child Tax Credit Update Portal. Taxpayers that do not have access to the Internet will be able to contact the IRS using a dedicated phone line or visit a Taxpayer Assistance Center to either opt-out or update their information.
This report will provide (1) a descriptive evaluation of Veterans Integrated Service Network facilities’ pandemic readiness and response as determined by recent Comprehensive Healthcare Inspection Program inspections.