Reports
SBA’s Restaurant Revitalization Fund Program Award Practices
Evaluation of SBA’s Eligibility and Forgiveness Reviews of Paycheck Protection Program Loans Made to Borrowers with Treasury’s Do Not Pay Data Matches
SBA's Handling of Identity Theft in the COVID-19 Economic Injury Disaster Loan Program
SBA's Internal Controls to Prevent Shuttered Venue Operators Grants to Ineligible Applicants
Ending Active Collections on Delinquent COVID-19 Economic Injury Disaster Loans
SBA’s Oversight of Restaurant Revitalization Fund Recipients
SBA’s Awards for Staffing Support for COVID-19 Economic Relief Loan Programs
Audit of the CFPB’s Consumer Response Operations
Pursuant to the Dodd-Frank Act, the CFPB’s Office of Consumer Response collects, monitors, and responds to consumer complaints on financial services and products. The CFPB uses these consumer complaints to help inform the agency’s supervision activities, enforce federal consumer financial laws, and write rules and regulations. With an increase in consumer complaints as a result of the COVID-19 pandemic, Consumer Response faces an operational risk with respect to the timeliness in which it can respond to consumer complaints. We plan to assess the effectiveness of the CFPB’s processes for reviewing and responding to consumer complaints.