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Department of Housing and Urban Development OIG

Some Mortgage Loan Servicers’ Websites Continue to Offer Information about CARES Act Loan Forbearance That Could Mislead or Confuse Borrowers, or Provide Little or no Information at all

The U.S. Department of Housing and Urban Development (HUD), Office of Inspector General (OIG) conducted this study to follow up on information we shared previously regarding what information servicers of mortgage loans insured by Federal Housing Administration (FHA) are providing to borrowers regarding forbearance options available under the Coronavirus Aid, Relief, and Economic Security Act (CARES Act). We reported on April 27, 2020, that our review of 30 FHA servicers who service approximately 90 percent of FHA loans, revealed that FHA servicer websites provided incomplete, inconsistent...
Department of Housing and Urban Development OIG

Opportunities Existed to Improve HUD’s Responses to Inquiries From Borrowers, Industry Partners, and the General Public Regarding Forbearance and Foreclosure Relief Provided by the CARES Act

As part of the Office of Inspector General’s (OIG) effort to provide oversight of the U.S. Department of Housing and Urban Development’s (HUD) relief efforts provided by the Coronavirus Aid, Relief, and Economic Security Act (CARES Act), we reviewed HUD’s responses to inquiries regarding forbearance and foreclosure relief. The objective of our review was to evaluate the accuracy of HUD’s responses to inquiries from borrowers, industry partners, and the general public regarding forbearance and foreclosure relief provided by the CARES Act. We found that HUD could improve its customer service to...
Department of Labor OIG

COVID-19: OSHA Needs To Improve Its Handling Of WhistleBlower Complaints During the Pandemic

Department of Labor OIG

COVID-19: More Can Be Done to Mitigate Risk to Unemployment Compensation Under The CARES Act

Department of Labor OIG

COVID-19: WHD Needs To Closely Monitor The Pandemic Impact On Its Operations

Department of Labor OIG

COVID-19: ETA Should Continue To Closely Monitor Impact On Job Corps Program

Department of Labor OIG

COVID-19: MSHA Faces Multiple Challenges in Responding to The Pandemic

Department of Labor OIG

COVID-19: OWCP Should Continue to Closely Monitor Impact on Claims Processing

Department of Housing and Urban Development OIG

FHA Default Reporting

The purpose of this memorandum is to notify you that we are researching prior audits of HUD’s Single Family Default Monitoring System to provide HUD information regarding lessons learned and risks identified in these prior audits that HUD should act on now to ensure program integrity and mitigate the risk of financial loss for COVID-19 related forbearance assistance and foreclosure moratorium related to single family loans.

Department of Housing and Urban Development OIG

FHA Partial Claims

The purpose of this memorandum is to notify you that we are researching prior audits of HUD’s partial claims loss mitigation option to provide HUD information regarding lessons learned and risks identified in these prior audits that HUD should act on now to ensure program integrity and mitigate the risk of financial loss for COVID-19 related partial claims.