Reports
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Small Business Administration OIG
SBA’s Paycheck Protection Program Loan Review Processes
The Office of Inspector General (OIG) conducted this evaluation to assess the U.S. Small Business Administration’s (SBA) processes for reviewing Paycheck Protection Program (PPP) loans for eligibility and forgiveness. SBA’s online loan forgiveness platform used by lenders to submit forgiveness requests is adequate to support SBA’s loan review process. However, we found that for some loans, totaling $66.4 billion, SBA did not meet the 90-day statutory requirement to remit forgiveness payments to lenders. SBA did not meet the 90-day requirement for 98.2 percent of loans over $2 million. Not...
Small Business Administration OIG
SBA’s Oversight of the Grant Recipient’s Implementation of the CARES Act Resource Partners Training Portal
We evaluated the SBA’s handling of the grant to train small businesses on federal resources available in the wake of the Coronavirus Disease 2019 (COVID-19) pandemic. The Coronavirus Aid Relief and Economic Security (CARES) Act authorized funds up to $25 million for SBA to administer a grant to an association or associations representing resource partner centers to establish a single centralized hub for COVID-19 information. We found SBA did not ensure the grant recipient developed and implemented an effective marketing and outreach strategy to ensure the hub successfully achieved the...
Social Security Administration OIG
The Social Security Administration’s Telephone Service Performance (Congressional Response Report)
Objective: To review the Social Security Administration’s (SSA) telephone services, especially as they relate to the COVID-19 pandemic.