Reports
Audit of the CFPB’s Consumer Response Operations
Pursuant to the Dodd-Frank Act, the CFPB’s Office of Consumer Response collects, monitors, and responds to consumer complaints on financial services and products. The CFPB uses these consumer complaints to help inform the agency’s supervision activities, enforce federal consumer financial laws, and write rules and regulations. With an increase in consumer complaints as a result of the COVID-19 pandemic, Consumer Response faces an operational risk with respect to the timeliness in which it can respond to consumer complaints. We plan to assess the effectiveness of the CFPB’s processes for reviewing and responding to consumer complaints.
FEMA's Non-Congregate Sheltering Policy for Disaster Survivors during the California Wildfires and other disaster events in the midst of the COVID-19 Pandemic
To determine adequacy and effectiveness of FEMA's Non-Congregate Sheltering policy in providing shelter to displaced disaster survivors in response to Federally declared disasters, including the wildfires, during the COVID19 pandemic.