Objective: To review the Social Security Administration’s (SSA) telephone services, especially as they relate to the COVID-19 pandemic.
Objective: To summarize information about State disability determination services’ (DDS) workloads during the COVID-19 pandemic period of April 2020 to March 2021 and compare it to DDS workloads in prior years.
We issued this to review the Social Security Administration’s telephone services during the COVID-19 pandemic, specifically during June 2020.
Audit of USCIS' Ability to Process and Administer Immigration and Naturalization Benefits Requests During the COVID-19 Pandemic
Determine the effectiveness of U.S. Citizenship and Immigration Services’ (USCIS) technology systems to provide timely and accurate electronic processing of immigration and naturalization benefit requests while field locations, asylum offices and application support centers were closed or operating on a reduced workforce during the COVID-19 pandemic.