Reports
Assessment of the Effects of the Coronavirus Pandemic on Customer Service Operations
Oversight of the Internal Revenue Service’s Response to the American Rescue Plan Act of 2021
Customer Perceptions of the U.S. Postal Service During the COVID-19 Pandemic
Impact of Pandemic on Postal Service Finances
Interim Report – The IRS Leveraged Its Telework Program to Continue Operations During the COVID-19 Pandemic
Interim report - IRS COVID-19 Response Timeline and Policies to Protect Employee Health and Safety.
Results of the 2020 Filing Season and Effects of COVID-19 on Tax Processing Operations
Service Performance of Election and Political Mail During the November 2020 General Election
Interim Report - Taxpayer Advocate Service Actions to Assist Taxpayers in Response to the Implementation of the Coronavirus Aid, Relief, and Economic Security Act
Audit of FAA's Award and Oversight of CARES Act Funds
The Coronavirus Aid, Relief, and Economic Security (CARES) Act designated $10 billion to the Federal Aviation Administration (FAA) to support continuing operations at U.S. airports following the sharp decline in passenger traffic and other airport business due to the COVID-19 public health emergency. By the end of fiscal year 2020, FAA had obligated approximately $9.4 billion in formula grants to airports for such purposes as capital expenditures, operating expenses (including payroll and utilities), and debt payments. We are initiating this audit because the act also provided $5 million to OIG for conducting oversight of DOT projects and activities supported by CARES Act funds. Our objective is to assess whether FAA’s policies and procedures for awarding and overseeing CARES Act grants are sufficient to protect taxpayer interests.