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Content Manager

The PRAC is seeking a highly qualified individual to serve as Content Manager to oversee the PRAC’s public website, PandemicOversight.gov. This announcement closes on April 30, 2021.

Responsibilities

  • Managing website content including working directly within PRAC’s Content Management System (CMS), Drupal
  • Analyzing website user data and feedback, as well as recommending content and navigation improvements
  • Converting static reports to interactive products on the website
  • Optimizing content for maximum impact

The Content Manager reports directly to the Associate Director for Transparency.

Duties

The Content Manager will support the PRAC’s website management and provide expert advice on optimizing our digital communications. 

More specifically, the Content Manager: 

  • Creates, edits, posts, and updates website content
  • Performs periodic site audits to identify and address outdated content
  • Provides recommendations for site changes to drive increased traffic and improved user experience
  • Manages and ensures quality of all website content and products
  • Creates content that tells a story, and has the ability to create wireframes and mockups of new website content
  • Works with team members to build user testing scenarios and tasks, then analyzes feedback from user testing to update the website for a more effective user experience
  • Coordinates with the Oversight and Engagement team and across PRAC business areas to produce quality, consistent content
  • Uses UX/UI best practices to ensure website is useful and optimized for users
  • Collaborates and coordinates across the organization to create and publish content strategically across different digital platforms in accordance with transparency roadmap and PRAC content calendar
  • Presents recommendations and planned content changes to senior PRAC and Administration leadership
  • Serves as expert on website content and answers questions from external stakeholders
  • Analyzes data from Google Analytics and other tools to gain insights and inform recommendations
  • Oversees work by contractor on website changes to ensure they meet PRAC requirements for content, security, and accessibility
  • Manages documentation of different templates and capabilities that exist to facilitate more agile development
  • Encourages a culture that promotes data-driven decisions backed by tools, products, and services, including audits and investigations
  • Is knowledgeable in 508 compliance accessibility requirements for web content

Eligibility Requirements

The Content Manager must have: 

  • In-depth knowledge of content management and website design
  • The ability to craft compelling content for the web and assessing impact of that content
  • Experience managing website content using a CMS platform such as Drupal or WordPress, as well as using HTML and/or CSS. (Experience with Drupal preferred)
  • Expertise in Search Engine Optimization (SEO)
  • Experience conducting user testing and feedback sessions preferred
  • Expertise in using Adobe Suite products to create web content
  • A record of exercising sound judgment and possessing the ability to apply policy in often novel or precedent setting situations
  • Experience communicating complex concepts (preferably government programs) effectively in plain language
  • Experience executing content strategy: conducting content audits, working with content owners to write, edit and optimize content for the web
  • Experience producing content for the web that is compliant with Section 508 requirements and UX design best practices
  • A Bachelor’s degree in communications, digital communications, English or related field
  • At least 2-4 years of experience performing duties similar to those outlined above

How to Apply

For immediate consideration, please email, in a single PDF file, a cover letter summarizing your qualifications and a resume to prac_jobs@cigie.gov, with the subject line: Content Manager.

More About the Position

The Coronavirus Aid, Relief, and Economic Security (CARES) Act created the PRAC, composed of federal Offices of Inspector General to "promote transparency and conduct and support oversight of covered funds and the Coronavirus response to (1) prevent and detect fraud, waste, abuse, and mismanagement; and (2) mitigate major risks that cut across program and agency boundaries." The PRAC is currently overseeing over $5 trillion in federal spending. Rather than a stand-alone organization, the PRAC is a Committee of the Council of the Inspectors General on Integrity and Efficiency (CIGIE), an independent entity established within the executive branch by the Inspector General Act of 1978, as amended, that includes the 75 statutorily created federal Inspectors General with a mission to address integrity, economy, and effectiveness issues that transcend individual government agencies. 

The CARES Act created the PRAC and requires the PRAC to coordinate and support Inspectors General on matters related to oversight of covered funds and the Coronavirus response, review whether the reporting of contracts and grants using covered funds meets applicable standards and specifies the purpose of the contract or grant and measures of performance; and review the economy, efficiency, and effectiveness in the administration of, and the detection of fraud, waste, abuse, and mismanagement in, Coronavirus response programs and operations. 

The PRAC encourages creative and practical problem-solving and insightful thought leadership, fosters collaborative professional relationships, and focuses on our core lines of business (Transparency, Oversight & Accountability, and Outreach & Engagement). To recruit and retain the best candidates, provide a positive work environment, and mitigate the risk of current and future pandemic-related workplace disruptions, the PRAC is organized and managed as a distributed workforce in a virtual workplace with a small physical footprint in Washington, DC.

Download a copy of this position description.

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